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Terms of services

Read our terms of service and about your rights as a taskm8 user.

Terms of Service

Introduction

Version number: 1.1 Effective date: 06/02/23

We are Taskm8 Group Limited trading as “taskm8”. Our company information is at the end of this document.

Some definitions

Here are some definitions which are used in this document (all capitalised):
  • A. “App” – the TaskM8 mobile application and any related services supplied by us.
  • B. “Consumer” – an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
  • C. “Content” – all information of whatever kind (including profiles, posts, comments, blogs, chat, images, photos, audio, video, advertisements, messages, Reviews etc.), uploaded to our Service (including messages sent via our Service).
  • D. “Dispute Period” – the period of time stated on our Service at [insert URL] as at the date when you entered the M8 Contract and which runs from the point at which the M8 confirms via the Service that the M8 Task has been completed.
  • E. “M8” – a User who uses our Service for the purpose of supplying M8 Tasks to Taskers.
  • F. “M8 Contract” – a contract for the supply of M8 Services.
  • G. “Review” – any review, comment or rating.
  • H. “our Service” – our website, our App and any related services.
  • I. “Store” – the app distributor from which you download the App (e.g. Apple App Store, Google Play App Store).
  • J. “Store Rules” – any applicable rules, policies or terms of the relevant Store.
  • K. “Tasks” – tasks to be performed by Taskers.
  • L. “Tasker” – a User who uses our Service for the purpose of ordering M8 Tasks.
  • M. “User” – persons or organisations using our Service (whether or not registered with us).
  • N. “Wallet” – the virtual wallet on our platform used to hold Task fee payments.

Introduction to our terms and conditions

  • A. These are our terms and conditions which apply to our Service. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They’re available in English only.
  • B. For App users: These terms and conditions are an “end user licence agreement” between you and us (not the Store) in relation to our App (i.e. setting out how we allow you to use our App). You also agree to be legally bound by the Store Rules.

Changing our terms and conditions

  • A. We may change these terms and conditions by giving notice by email, SMS and/or in-app message and/or by posting the new version on our website. Please check our website from time to time. You shall be bound by the revised agreement if you continue to use our Service following the effective date shown.

Forming a contract with us

  • A. By registering on our website or downloading our App, you offer to enter a legal contract with us for use of our platform. We accept your offer and there is a binding legal contract when we send you a confirmation email. (This is separate to the M8 Contract – see below.)

Who can use our Service?

  • A. You must not use, or attempt to register on, our Service if:

Acceptable use of our Service

You undertake not to do any of the following in connection with the Service:
  • A. Breach any applicable law, regulation or code of conduct
  • B. upload any Content (including links or references to other content), or otherwise behave in a manner, which:
    • is defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
    • infringes any intellectual property or other rights of others;
    • involves phishing or scamming or similar; or
    • we otherwise reasonably consider to be inappropriate;
  • C. upload any Content which includes someone else’s personal information unless that person is 18 years or over and you have obtained that person’s explicit written consent or you are the parent/guardian of such person;
  • D. impersonate any person or entity in order to mislead others;
  • E. upload any Content which links to any third party websites which are unlawful or contain inappropriate Content;
  • F. use the Service to provide a similar service to third parties or otherwise with a view to competing with us;
  • G. use the Service for junk mail, spam, pyramid or similar or fraudulent schemes;
  • H. do anything which may have the effect of disrupting the Service including denial of service attacks, worms, viruses, software bombs or mass mailings;
  • I. do anything which may negatively affect other Users’ enjoyment of the Service;
  • J. gain unauthorised access to any part of the Service or equipment used to provide the Service;
  • K. use any automated means to interact with our systems excluding public search engines; or
  • L. attempt, encourage or assist any of the above.
You undertake to: a) comply with any rules or requirements of our Service;
  • A. comply with any rules or requirements of our Service;
  • B. promptly comply with any reasonable request or instruction by us in connection with the Service;
  • C. ensure that any contact or other information which you supply to us is accurate and not misleading and you will update it so that it remains so.

Tasks

General
  • A. Our Service constitutes a neutral platform whereby M8s can arrange to supply Tasks to Taskers. We do not supply those services. A M8 Contract is formed when the Tasker accepts the M8’s proposal via our Service. The M8 Contract is between the respective M8 and Tasker and the terms are for the parties to determine providing that they are consistent with this agreement. We are not a party to the M8 Contract itself. You acknowledge that any legal recourse arising from breach of the M8 Contract is against the other party to the M8 Contract and not against us.
  • B. If you have any complaint about another User, you must notify us promptly by email to our email address shown below. Your undertakings and confirmations to us
  • C. M8s undertake to us (and to the relevant Tasker unless the parties otherwise agree) that in connection with supply of Tasks to Taskers:
    • they have and will maintain the necessary abilities and skills;
    • they will act in accordance with the highest applicable industry standards; and
    • they will comply with all applicable laws and regulations and will not infringe any third party rights.
  • D. M8s acknowledge that we do not guarantee that use of our Service of itself will necessarily enable compliance with all applicable laws and regulations and it is the responsibility of M8s to satisfy themselves thereof.
  • E. Users undertake to us that they will deal with other Users in a polite and courteous manner.
  • F. Users undertake to us that they will only use any personal information of other Users strictly in accordance with applicable confidentiality and data protection laws and regulations.
  • G. M8s acknowledge that we do not guarantee that use of our Service will generate any particular level of revenues or suitable enquiries. Submitting Tasks and payment by Taskers into their Wallet
  • H. “our Service” – our website, our App and any related services.
  • I. When they submit a Task, Taskers shall pay into their Wallet the Task fee which they have specified for that Task. The M8 acknowledges that the Task fee quoted includes any applicable VAT. The Tasker authorises us and our payment provider to charge its payment card for the relevant amounts when payments are due in accordance with this agreement. Taskers are entitled to change a Task including the Task fee at any time before a M8 Contract is formed. Supply of goods by M8
  • J. The M8 shall not supply goods as part of a M8 Contract other than as an incidental supply of goods as part of the supply of services. The M8 shall not make a separat e supply of goods for VAT purposes.
Cancellation of Tasks by the Tasker
  • K. Separately from (and without affecting) any legal cooling off rights, Taskers can cancel Tasks at any time via the cancellation procedure explained on our Service. If so, there will be a full refund to the Tasker’s payment card unless a M8 Contract has been formed. If a Tasker and a M8 have entered into a M8 Contract and the Tasker subsequently cancels the M8 Contract for any reason, then the Tasker shall be refunded the relevant percentage of the Task fee as shown in the cancellation policy on our Service at [insert URL] as at the date when you entered the M8 Contract. Cancellation of Tasks by the M8
  • L. The M8 is entitled to cancel a booking at any time by giving notice via the Service. If so, we will refund the Tasker fee to the Tasker in full unless the Tasker wishes to re-advertise the same Task. We also reserve the right to apply a one-star or negative rating to the M8 in respect of that booking. Tasker’s legal right to cancel the M8 Contract (“cooling off”)
  • M. If you the Tasker are a Consumer living in the “European Economic Area”, you have the right to cancel the M8 Contract subject to the provisions set out below. The M8 acknowledges that it is bound by these provisions.
  • N. You lose the right to cancel contracts for the supply of services which have been fully performed, i.e. completed.
  • O. You have no right to cancel contracts where you specifically requested a visit from the M8 to carry out urgent repairs or maintenance.
  • P. 9.15 If you do have the right to cancel, please see the instructions at the end of this document.
Completion of Task
  • Q. It is the responsibility of the M8 to confirm via our Service when the Task is complete. The Tasker is entitled to raise a dispute via our Service during the Dispute Period. If no dispute is raised during the Dispute Period, then we are entitled to release the payment to the M8.
  • S. If the M8 does not confirm completion of the Task within 30 days of the system due date then we are entitled to release the Task fee from the Wallet and to decide how to distribute the Task fee.
Disputes
  • T. if a dispute is raised before the end of the above Dispute Period, we will adjudicate on the dispute in our absolute discretion and our decision will be final. Our adjudication will relate only to allocation of the Task fee held by us and not any wider aspect of the dispute. We are entitled to allocate a full refund to the Tasker, to make full payment to the M8 or to split the payment between the parties as we consider appropriate. Both parties shall provide reasonable co-operation including supply of any photos or documents that we reasonably request. We are entitled to set or extend any deadlines we consider appropriate whether to allow the parties to try and resolve the dispute themselves, to require production of information, to make our decision or otherwise. We have no legal liability to either party in relation to our role as adjudicator.
Payment to M8s
  • U. Subject to your compliance with this agreement, and provided that the Task has been completed and is not the subject of a dispute, we shall use reasonable endeavours to send you the Task fee or, in the event that there is a cancellation fee due under this agreement, any cancellation fee, within a reasonable period. We are entitled to make payment by whatever method we wish and to make the deductions mentioned below.
  • V. We are entitled to deduct (including applicable VAT) our fee in the amount specified by us when you signed up for the Service from any payment to you. We may at any time change the amount of our fee. If so, we will give you notice by email, SMS or in-app message. Any M8 Contracts made after that notice will be subject to our new fees.
  • W. We are entitled in our discretion to refund to the Tasker on your behalf all or part of the Task fee insofar as the Tasker makes a complaint or raises a dispute or cancels the order within any applicable cancellation period or if we otherwise consider it appropriate to make such a refund in our discretion (which may be based on any cancellation policy which applies at that time). We are entitled to deduct the amount of such refund from any other fees due to you and you are liable to repay any shortfall if the relevant Tasker fees have already been paid to you.
  • X. We are entitled to deduct from the fees due to you the amount of any chargeback which has arisen or which we consider is likely to occur (irrespective of whether the chargeback relates to the payment currently due). You agree to pay to us immediately on demand the amount of any chargeback relating to a payment which we have transmitted to you.
  • Y. You are responsible for making up any shortfall arising from charges made by your bank.
  • Z. You are responsible for checking that any invoices provided by us are suitable for your purposes and for accounting for VAT or any other applicable tax. We do not offer tax-related advice.
Our right to end or suspend the M8 Contract
  • AB. You acknowledge that we are entitled at any time to end or suspend any M8 Contract by giving notice by email, SMS and/or in-app message, if we consider that either party has breached this agreement or it is necessary to protect either party. If so, we will refund the Task fee to the Tasker subject any deduction which we consider reasonably appropriate.

If you, as either Tasker or M8, upload Content to our Service…

  • A. You accept that we have no obligation to vet or monitor Users or their Content. While we may make some enquiries, such as obtaining a Disclosure and Barring Service (DBS) certificate for the M8, we cannot guarantee that such information is or will remain accurate and up to date. We don’t endorse or recommend any Users or their Content. You deal with other Users at your own risk. We accept no legal responsibility for the accuracy of, or otherwise in relation to, any such Content or in connection with any dealings between Users. Where appropriate, it is your responsibility to carry out careful and detailed investigations before dealing with other Users. You should not assume that any Content from another User is accurate and be aware that a person may not be who he or she claims to be.
  • B. You acknowledge that in using the Service you may encounter behaviour or Content which you consider inappropriate. If so, please email us to our email address shown below {including if you wish to give us notice of defamatory material). Please also use any available blocking mechanisms, seek relevant external help If appropriate (e.g. from law enforcement authorities) and/or stop using the Service.
  • C. If you are a M8, you acknowledge that we permit Users to post Reviews in relation to you and/or your services (or may do in future) and that these will be publicly available for viewing. We are not responsible for monitoring or editing Reviews. You acknowledge that such Reviews may be critical or defamatory of you.

Other peoples’ services / advertising / websites

  • A. We may display other peoples’ services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these.

Guidance

  • A. Unless otherwise specifically stated on our Service, your account is for your personal use only and is non-transferable. You undertake not to allow any other person to use your account. You undertake to take reasonable care to keep your login information confidential and to notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).

Support

  • A. We do not supply support except to the extent specifically stated on our Service, as may be varied from time to time. You acknowledge that the Store has no obligation to supply any maintenance and support services in relation to the App.

Compatibility of App

  • A. The App is compatible with applicable mobile devices and associated operating systems (OS’s) which have been released as at the date we launched the App (or as at the most recent App update). We do not guarantee that the App is or will be compatible with any other devices or OS’s. We may issue App updates through the Store; if so, you may not be able to use our App properly or at all until you have downloaded the update, which may be subject to the agreement of new terms and conditions. It is your responsibility to frequently monitor for App updates and to install them as soon as they become available.

Functioning of our Service

  • A. We do not guarantee that the Service will be uninterrupted or error-free. We are entitled, without notice and without liability (a) to suspend the Service for repair, maintenance, improvement or other technical reason and (b) to make changes to the Service provided these don’t have a seriously negative effect on the Service.

Ending or suspending this contract

  • A. You may at any time end this contract by closing / deleting your account in accordance with the instructions on our Service and, if applicable, by uninstalling the App from all of your devices. (This doesn’t entitle you to a refund unless you have Consumer “cooling off” rights, explained above.)
  • B. We may at any time (with or without notice) end this contract or suspend part or all of our Service or impose restrictions on our Service without giving reasons.
  • C . If either of us ends this contract:
    • Any pending M8 Contracts involving you are automatically terminated. If so, we will refund the Task fee to the Tasker subject to any deduction which we consider reasonably appropriate, which may include paying a cancellation fee to the M8 that would have been payable if the Tasker had cancelled the M8 Contract.
    • Subject to the above, your right to use our Service and all licences are terminated.
    • Existing rights and liabilities are unaffected.
    • All clauses in this contract which are stated or intended to continue after termination will continue to apply.
    • You must not attempt to re-register for or continue to use our Service if we have given you notice of termination.

Liability – restrictions on our legal responsibility

  • A. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
  • B. Very important: If you are a Consumer, we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
    • there is no breach of a legal duty owed to you by us or by any of our employees or agents:
    • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract)
    • such loss or damage is caused by you, for example by not complying with this agreement; or
    • such loss or damage relates to a business of yours.
  • C. Very important: If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our Service (subject of course to our obligation to mitigate any losses).
  • D. The following clauses apply only if you are not a Consumer:
  • A. If you are a M8, our total aggregate liability of any kind (including our own negligence) is limited to the total fees paid to you in connection with our Service.
  • B. In no event (including our own negligence) will we be liable for any:
    • economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
    • loss of goodwill or reputation;
    • special, indirect or consequential losses; or
    • damage to or loss of data
  • C. You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Service and/or breach of this agreement.
  • D. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  • E. This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

Intellectual property rights

  • A. The intellectual property rights in all material used on or in connection with our Service are owned by us or by our suppliers or other Users. For your personal use only, you may view such material on your device. You must not otherwise use such material including copying, publishing, selling or adapting it or taking extracts from it without our specific prior written consent. You must not misrepresent the ownership or source of such material, for example by changing or removing any legal notices or author attributions.
  • B. For the avoidance of doubt, you must not collect, scrape, harvest, frame or deep-link to any Content on our Service without our specific prior written consent.
  • C. You must not circumvent or otherwise interfere with any security related features of the Service or features that limit or prevent copying of Content or which restrict use of Content.
  • D. You must not reverse-engineer or decompile any of our software in any way (except to the extent allowed by applicable law). You must not create or use a modified or derivative version of our software or distribute or sublicense our software to third parties. You must take reasonable steps to ensure that our software is not disclosed to any third party.
  • E. If you upload any Content to our Service or provide us with any ideas or suggestions for our Service, you allow us at no cost, and forever, to use and adapt all or part of such material however we wish in any media formats, whether on our own Service or on our other channels including mobile, email communications, social media, PR, competitions and press releases and also on third party media, including for the purpose of redistribution or promotion of our Service. You waive your “moral rights” in relation to such Content to the extent legally allowed. You also allow each User to use your Content in accordance with these terms and conditions.
  • F. In the event of any third party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, we, not the Store, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
 
 
 

Privacy

  • A. You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy policy which is subject to change from time to time.

Events outside our control

  • A. We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

Legal compliance

  • A. You promise that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. (This clause is required by Apple, Inc.)

Transfer

  • A. We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

English law

  • A. This contract is under English law and any disputes will be decided only by the courts of the United Kingdom. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at the following website. Our email address is at the end of this document.

General but important information

  • A. We may send all notices under this agreement by any of the methods set out in clause 4.1 above and, in the case of an email notification, to the most recent email address you have supplied to us (unless otherwise stated above). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other.

Complaints

  • A. If you have any complaints, please contact us via the contact details shown below.

Company information

  • A. Company name: TaskM8 Group Limited
  • B. Trading name: “taskm8”
  • C. Country of incorporation: England and Wales.
  • D. Registered number: 14344580
  • E. Registered office and trading address: 14a Market Place, Uttoxeter, Staffordshire, United Kingdom, ST14 8HP
  • F. Contact email address: complaints@taskm8.com
  • G. Other contact information: See our website.
  • H. VAT number: [insert]

Right To Cancel The M8 Contract (“cooling Off”)

The following applies if you have the right to cancel the M8 Contract (as explained above):

Right to cancel

  • A. If you cancel this contract, the M8 will reimburse to you all payments received from you.
  • B. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • C. If you cancel this contract, the M8 will reimburse to you all payments received from you.
  • D. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

  • A. You have the right to cancel the M8 contract within 14 days without giving any reason.
  • B. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
  • C. To exercise the right to cancel, you must inform us Task M8 Limited, East Barn, Enson, Stafford, England, ST18 9TA (email address above) on behalf of the M8 (of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below but it is not obligatory.
  • D. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract:
  • A. To Task M8 Limited, East Barn, Enson, Stafford, England, ST18 9TA (email address above) on behalf of the M8:
  • B. I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
  • C. Ordered on [*]/received on [*],
  • D. Name of consumer(s),
  • E. Address of consumer(s),
  • F. Signature of consumer(s) (only if this form is notified on paper),
  • G. Date
  • H. [*] Delete as appropriate